Grasshopper Features

December 23, 2016 Logan Bibby

Toll-Free Numbers

A toll free number can be an indispensable asset to your business. They’re most often used for customer service or help lines as one of the biggest benefits is they allow customers to call your business without being charged for the call. However, there are a lot of other great benefits to having a one for your business.

Grasshopper lets you run your business using your cell phone!

  • They’re portable, meaning no one carrier owns it
  • Lend credibility to your brand
  • They reduce barriers to purchasing products online
  • It costs your caller nothing to call you
  • Give your business a national presence

One of the best parts about a toll free number is you own it! Once you buy a number, it is yours to keep. You aren’t tied down to any one provider so you can take your number wherever you go.

Not all countries can call toll free numbers, so it’s best to also have a local number if you do business outside of the US and Canada.

These numbers are very common now-a-days, so getting a toll free/800 number is easy. They’re also first come first serve so you may not be able to get your first choice. Luckily, there are five toll free codes to choose from.

You’ll get access to great features like call forwarding, unlimited extensions and read your voicemail.

Tips for picking the perfect number:

  • Make it easy to remember
  • Avoid weird/unique spellings
  • Try and communicate what you do, or your business name

Local Numbers

When choosing a phone number for your business, you must decide whether you want to go with a toll free or local number. Depending on where you’re located and what you do, a local number may be the best option.

So, what is a local number? The areas where you live and work have their own unique area codes. That’s why the local pizza joint’s number starts with the same digits as your home line. When people see a 617 number, they can identify that the caller is from Boston.

Call Forwarding

No matter how big or small your business is, you want customers to be able to get in touch with you and your employees. As dedicated as you may be, you’re going to have to leave the office eventually.

Grasshopper call forwarding is a surefire way to make sure you don’t miss a call and to make traveling, telecommuting, and geographically diverse employees accessible through your toll-free number.

Call screening allows you to maintain productivity by only addressing calls that are of the utmost importance.

What is Call Forwarding?

It’s pretty simple. Call forwarding is a feature that lets calls made to one number be forwarded to another number. For example, you might have a business number (1-844-KITES) that forwards to your cell phone number. That way, when anyone calls your business line, you can answer it from your cell phone instead of buying a fancy phone system that you don’t need.

How is Call Forwarding Used in Business?

Entrepreneurs, startup founders, and small business owners all enjoy the benefits of call forwarding. Here are some of the ways they commonly use it:

  • Replace one cell phone or multiple cell phones with a professional sounding business line, complete with a main greeting.
  • Use one business line that forwards to multiple cell phones or landlines.
  • Use one business line that forwards to a voicemail or informational extension so that employees don’t have to answer every call.
  • Create numbers in area codes different from their own. For example, if they do business in Rhode Island but live in Texas.
  • Get a business line that uses a memorable vanity number, like 1-800-SOCKS.
  • Use call forwarding to track specific marketing campaigns.

Benefits of Call Forwarding

Here are 5 important benefits to consider:

  1. Availability – You and your staff can always be available to customers, at any time of the day.
  2. Global Connectivity – You can easily be reached whether you step away from your desk or fly across the world.
  3. Never Miss a Call – Calls can be diverted to another employee when you are unavailable.
  4. Share Information – Customized on-hold commercial allows you to share vital information and pitch to potential customers while they wait.
  5. Fully Customizable – Options allow you to screen the call before deciding if you want to take it or send to voicemail.

This feature helps businesses small and large. Whether you have employees spread across the country or you just want to field calls after hours, Grasshopper call forwarding ensures that everyone can stay in touch.

Business SMS

Communicate with clients & partners efficiently

  • Send quick updates and check-ins from the same toll free or local number that you make calls from
  • Get notified when your business number receives a new SMS message
  • Collaborate quickly without clogging up your email inbox

Unlimited texts

Grasshopper’s Business SMS feature includes unlimited inbound and outbound text messages.

  • Send text messages anytime it’s most convenient
  • Offer SMS support to customers
  • Chat with clients, partners, and colleagues without worrying about extra charge

Virtual Voicemail

Voicemail is an essential tool for any growing business, and you’ll need it to be successful. As a busy professional, you need a good solution for when you can’t get to the phone—that’s when voicemail services can cover you.

When you sign up for Grasshopper, you’ll get multiple voicemail inboxes (as many as you need) to cover your employees and your departments. You’ll be able to check your voicemails from anywhere, and they’ll even be transcribed and emailed to an address you specify. This gives you a truly virtual experience. No matter how big or small you are, voicemail services can enhance the way you communicate with clients and prospects.

Stay connected even when you can’t take a call

It’s impossible to answer every single call that comes in to your business, so it’s important to make sure your voicemail gives a good impression. Whether you record voicemails with your own voice, or use a voice studio for a professional recording, you need a system that works for you.

No matter what industry you’re in, you need voicemail greetings that make you sound professional.

Our voicemails are emailed to you as MP3 or WAV files, and you can also set up voicemail transcription. You can send these files and transcriptions to more than one email address, so that both you and your business partner see who’s trying to get in touch.

Read Your Voicemails

Grasshopper lets you stay connected even when you can’t check your voicemail with our Read Your Voicemail feature for just $10 a month with the option for human transcription included at no extra cost. With the voicemail transcription emailed to you as readable text, you’ll be able to stay connected when you can’t listen to the .MP3 file of your voicemail.