Network Monitoring

Internet service has become one of the most important essential technologies for businesses. Degraded service and outages can cause productivity to grind to a halt.

Zentek offers both basic and advanced network monitoring through our vendor parter, ZeroOutages. They are the world’s first carrier neutral provider for networking monitoring, QoS optimization, and redundancy.

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Basic Network Monitoring

We offer basic network monitoring free-of-charge for all circuits when service is contracted through our vendors, and we also offer vendor management. For accounts without network monitoring, a monthly fee of $25 is charged for this service.

With our basic network monitoring service, we use ping testing to determine the status of your circuit and automate email alerts in the event of a network outage.

Features include:

  • Circuit status monitoring (up or down)
  • Automated e-mail alerts
  • Metric reporting
  • Globally accessible, carrier neutral service.

Advanced Network Monitoring

We also offer more advanced network monitoring that includes a next generation system specifically designed to test internet circuits with special algorithms providing intelligent examination of circuits.

This service is available free-of-charge when internet service is contracted through our vendors and we provide vendor management totaling at least $150 per month. For accounts with vendor management totaling less than $150 per month, a monthly fee of $50 is charged for this service.

In addition to the basic network monitoring features, the advanced network monitoring includes:

  • Full-path service level agreement (SLA) monitoring
  • Advanced algorithms examining test data for potential issues
  • Automated vendor ticketing and tracking when issues are detected
  • Outage and poor performance detection
  • Bandwidth usage monitoring (SNMP)
  • Annual SLA auditing

Advanced Redundancy and Quality

When internet service is mission critical for your organization, you must ensure its uptime and quality. Through ZeroOutage’s Active/Failover and Site2Site services, we are able to provide managed redundancy, QoS, firewall, bonded VPN, and MPLS redundancy services.

Contact your account executive or start a consultation today to learn more and get started.